All clients being fingerprinted must present a valid, government-issued photo identification at the time of appointment. Acceptable forms of identification include:
• State-issued ID
• Driver’s License
• Passport
• Military ID
It is the client’s responsibility to confirm the specific fingerprinting requirements of the agency or organization receiving the prints prior to the appointment.
Upon completion, all fingerprint cards will be provided directly to the client. Once cards are delivered, the service is considered complete.

Payment Policy

 Full payment is required at least two hours prior to the scheduled appointment time. Appointments are not confirmed until payment has been received.
 

Cancellation Policy

Cancellations made within one hour of the scheduled appointment time may be subject to applicable travel fees.

• Appointments outside of Brooklyn will be charged the applicable travel fee.
• Appointments within Brooklyn will be charged 50% of the scheduled fingerprinting service fee.

Any eligible balance will be refunded within two business days.

 

No-Show Policy

Failure to appear for a scheduled appointment will result in forfeiture of the appointment and payment.

Clients wishing to reschedule after a no-show must submit a non-refundable deposit in addition to full payment for the new appointment.

 

Rejected Fingerprints

While uncommon, fingerprint rejections may occasionally occur.
If fingerprints are officially rejected, we will provide one complimentary reprint within 30 days of the original appointment date. Documentation of the rejection and the original service receipt must be provided.